Do any of these sound like you?
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You want to transition to Customer Success but you're not sure where to start and feel overwhelmed
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You're applying to Customer Success jobs but you're getting rejection after rejection and don't know what you're doing wrong
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You're looking to take the next step in your career and just need help packaging your skills and experience in a CS way
What's in this course?
There's more to landing a Customer Success job than a polished resume and a good response to "tell me about yourself."
To start, there's a massive upfront learning curve if you're transitioning to Customer Success (especially if you're coming from a field outside of tech), and the interviews themselves can be a bit of a mystery box.
After helping hundreds of individuals land 6-figure Customer Success jobs through my guide, content, and one-on-one session, I've created this easy-to-navigate course built on a new framework I've developed called L.A.N.D. here's a quick overview:
Learn - Understand the basics of CS, SaaS, different CS roles, companies, job responsibilities, where to apply, and more.
Align - Design a job search strategy that frames your skills, experience, and expertise in a way that positions you as a promising CS candidate.
Network - Ditch the spray-and-pray method and increase your chances of success by meeting the right people.
Due Diligence - Stand out from the crowd with your interviewing skills, build stellar presentations, and negotiate your salary.
If you’re ready to grow in your career, leave behind the rejections and land a CS job, this course is for you.
Course curriculum
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SaaS crash course
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Where did the concept of Customer Success Come from?
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What is the purpose of Customer Success?
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Customer Lifecycle Journey and how it relates to Customer Success
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RESOURCE: Customer Success Terms (In Plain English)
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Customer Success working with other teams overview
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Customer Success and Sales
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Customer Success and Marketing
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Customer Success and Support
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Customer Success and Product
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Customer Success and Engineering
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Customer Success and Operations
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CS Tech Stack Overview
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What is a Customer Success Manager (CSM) Overview
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Different types of CSMs
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Stages of a company and the impact on Customer Success
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Responsibilities of a CSM: Overview
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Health Score
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Playbooks
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Touch points: Quarterly Business Reviews (QBR)/Executive Business Reviews (EBR) and monthly/weekly check-ins
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Success Plans
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Commercials: Renewals & Expansion (Upsell/Cross sell)
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About this course
- $119.00
- 75 lessons
- 3 hours of video content
What others are saying
“I stumbled upon Diana's Tiktok channel one night and it changed my entire career trajectory as a single mom. I became obsessed with learning everything that I could about Customer Success and immediately purchased her guide. That guide helped me land my first remote Customer Success Manager role in less than 30 days! I went from being an insurance agent to working for one of the largest Insurtech companies in the country. I nearly doubled my income and found a fulfilling career - all thanks to Diana's content. Forever grateful!”

“Diana, I just received word that I got the Associate Customer Success role. I am so excited and I can't thank you enough for your support. The presentation and panel went well and I am thankful for your encouragement and feedback. Thanks again, I can't wait to start my journey in Tech in Customer Success.”

“...You helped me with my presentation for a job interview. I wanted to let you know I GOT THE JOB!! I really appreciate the insights you gave me!"”

Instructor
Learn from Diana
