Do any of these sound like you?
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You want to transition to Customer Success but you're not sure where to start and feel overwhelmed
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You're applying to Customer Success jobs but you're getting rejection after rejection and don't know what you're doing wrong
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You're looking to take the next step in your career and just need help packaging your skills and experience in a CS way
What's in this course?
There's more to landing a Customer Success job than a polished resume and a good response to "tell me about yourself."
To start, there's a massive upfront learning curve if you're transitioning to Customer Success (especially if you're coming from a field outside of tech), and the interviews themselves can be a bit of a mystery box.
After helping hundreds of individuals land 6-figure Customer Success jobs through my guide, content, and one-on-one session, I've created this easy-to-navigate course built on a new framework I've developed called L.A.N.D. here's a quick overview:
Learn - Understand the basics of CS, SaaS, different CS roles, companies, job responsibilities, where to apply, and more.
Align - Design a job search strategy that frames your skills, experience, and expertise in a way that positions you as a promising CS candidate.
Network - Ditch the spray-and-pray method and increase your chances of success by meeting the right people.
Due Diligence - Stand out from the crowd with your interviewing skills, build stellar presentations, and negotiate your salary.
If you’re ready to grow in your career, leave behind the rejections and land a CS job, this course is for you.
Course curriculum
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SaaS crash course
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Where did the concept of Customer Success Come from?
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What is the purpose of Customer Success?
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Customer Lifecycle Journey and how it relates to Customer Success
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RESOURCE: Customer Success Terms (In Plain English)
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Customer Success working with other teams overview
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Customer Success and Sales
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Customer Success and Marketing
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Customer Success and Support
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Customer Success and Product
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Customer Success and Engineering
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Customer Success and Operations
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CS Tech Stack Overview
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What is a Customer Success Manager (CSM) Overview
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Different types of CSMs
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Stages of a company and the impact on Customer Success
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Responsibilities of a CSM: Overview
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Health Score
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Playbooks
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Touch points: Quarterly Business Reviews (QBR)/Executive Business Reviews (EBR) and monthly/weekly check-ins
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Success Plans
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Commercials: Renewals & Expansion (Upsell/Cross sell)
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About this course
- $119.00
- 75 lessons
- 3 hours of video content
What others are saying
“I stumbled upon Diana's Tiktok channel one night and it changed my entire career trajectory as a single mom. I became obsessed with learning everything that I could about Customer Success and immediately purchased her guide. That guide helped me land my first remote Customer Success Manager role in less than 30 days! I went from being an insurance agent to working for one of the largest Insurtech companies in the country. I nearly doubled my income and found a fulfilling career - all thanks to Diana's content. Forever grateful!”
Jennifer N.
“Diana, I just received word that I got the Associate Customer Success role. I am so excited and I can't thank you enough for your support. The presentation and panel went well and I am thankful for your encouragement and feedback. Thanks again, I can't wait to start my journey in Tech in Customer Success.”
B. White
“...You helped me with my presentation for a job interview. I wanted to let you know I GOT THE JOB!! I really appreciate the insights you gave me!"”
K. Miller
Instructor
Learn from Diana
Diana De Jesus
Instructor
Hi there 👋 my name is Diana De Jesus. A few years ago, I felt lost in my career journey. I had an idea of what I wanted to do – Customer Success – but without the traditional experience behind me, it was hard to make a move.
After months of making plenty of mistakes and swimming in a sea of REJECTIONS, I changed my application technique, which gave me results... I got a job as a Customer Success Manager.
Since then, I started The Customer Success Project, a blog and YouTube channel sharing tips and tricks that helped me make the switch. I later created a guide on landing a CS job that has been downloaded by over 1k people and has helped hundreds of people transition to a CS job!
I strongly believe in the future of Customer Success – it's not an optional department for companies that want to grow sustainably. And with the focus on soft skills within CS, it's the perfect career for many of us to transition into.